Get in touch

The fastest way to a useful answer about sizing is to send the measurements of the mattress, depth included.

Before you email about an order

If you have a tracking number and are asking where a parcel is, try Track Your Order first. If you are asking how long delivery takes, the shipping page has the times and the costs.

For anything else, email theteam@bedlinenonline.net and include your order number if you have one.

Sizing questions

Send the width and length of the mattress, its depth if you are buying a protector or a topper, and what you are trying to replace. We would rather point you at the right option than the dearest one.

Wholesale

Bulk and trade enquiries go to the wholesale page.

Company details

Trading nameBed Linen Company Canada
Legal entityCaruso Consulting Co Ltd
Canadian administration officeSuite 209, 3010 Boundary Road, Burnaby, BC V5M 4A1, Canada
Emailtheteam@bedlinenonline.net
Phone+66 98 391 3877 (International call centre)

Questions about orders and delivery

I haven't received my order yet. Is it lost?

If you have any concerns about your order, email the support team with your order number and they will be glad to help. Most emails are answered within one business day.

How do I know if my order has been shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

Do you have a shop location?

We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.

Do I get a receipt for my order?

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

What are your delivery options and how long will it take?

Delivery within Canada is free on orders of $50 or more. Below that the charge is $22. Allow 10 days, after a 24 to 48 hour handling time.