Refunds and returns
Last updated 15 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
Faulty, damaged or not as described
This is your legal position and it is the most important part of this page. Under the consumer protection and sale of goods law of your province or territory, the goods we sell you must be of merchantable quality, fit for the purpose they are sold for, and match how we described them. That protection cannot be signed away.
If something is faulty, damaged, incorrect or not as described, we will repair it, replace it or refund you, and we pay the return postage. Tell us straight away with your order number; a photograph of the item and the packaging helps us take a damaged parcel up with the courier, but it is not a condition of your rights.
Nothing on the rest of this page limits any of that, or your rights under the federal Competition Act, which prohibits false or misleading representations.
Changing your mind
Canada has no general cooling-off period for an ordinary online purchase, and we would rather be straight about that than imply a right you do not have. The window below is our own policy.
- You have 15 days from purchase.
- The item must be unused and in its original packaging.
- You need the receipt, the order confirmation or other proof of purchase from this website.
- You pay the return postage, and the original delivery charge is not refunded.
Nothing else is deducted from your refund.
Provincial law can give you a cancellation right in specific circumstances whatever this policy says. Under Ontario's Consumer Protection Act, 2002, for example, an internet agreement can be cancelled where the required information was not disclosed before you ordered, or where the goods are not delivered within 30 days of the delivery date you were given.
Cancelling before it ships
An order can be cancelled free of charge at any time before it ships. Orders are handled within 24 to 48 hours, so a cancellation needs to reach us within 12 hours of ordering to be sure of catching it.
Once packing and shipping have started it can no longer be cancelled, and the change-of-mind policy above applies instead.
Incorrect, missing parts or not received
If you receive a product that is different from what you ordered, a product with missing parts, or your order does not arrive, tell us straight away with your order number and we will put it right at no cost to you.
How a refund is paid
Refunds are processed 24 to 48 hours after we receive the returned item, back to the original payment method, your card or your PayPal account. If you would rather hold it as credit against a future order, say so and we will. Payment providers usually take a few further working days to show the money on your statement.
What we cannot take back
Purchases made from a third-party retailer rather than from this website. Take those to the retailer you bought them from.
Starting a return
Email theteam@bedlinenonline.net with your order number and what you would like to happen. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order. We do our best to answer within 24 hours.
If we cannot agree
Email us with your order number and the word "complaint" in the subject and a person will look at it again from the start. If we still cannot resolve it, you can take a consumer claim to the small claims court of your province or territory, or raise it with your provincial consumer protection office. The Competition Bureau at competition-bureau.canada.ca deals with misleading representations.
Who you are dealing with
Bed Linen Company Canada, a division of Caruso Consulting Co Ltd. Canadian administration office: Suite 209, 3010 Boundary Road, Burnaby, BC V5M 4A1, Canada. Registered address: Suite 10, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@bedlinenonline.net.